The sheep will guide you home if you're lost (they're generally known as
followers but this one's obviously the black sheep of the family)
or....
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Page purpose: This page acts as a
mini-site but
also as a demonstration of an efficient FAQ page. Each link below will take you to a quick answer to your
question, with the option to expand to a complete page.
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How can I contact you?
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Where have you lived, studied and
worked?
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What competences can you bring to my
company?
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What value propositions do you have
for my company?
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Where can I get information and tools
about CRM and Call Centers?
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What do you do in your spare time?
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What is your
favourite colour?
Is
your question not listed? Then let me know!
Use the contact
page for the different ways to contact me.
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Phone: +33 (0)4 76 49 17 56 (this will change soon, so check back)
Email: peter.wright@free.fr
Chat: Just click on the icon on the left. If it
prompts you to leave a message it means I am unavailable, but feel free to make
an appointment or tell me your thoughts (please bear in
mind that I live in France and I would prefer to answer between 8am and
8pm, click here
to check the current time in France).
Not enough? Try the link below for other
ways to contact me...
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MORE
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Birth date:
08/09/1977 Abidjan, Ivory Coast (Africa)
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0.5yrs
to 5yrs: Garoua, Cameroon (Africa) |
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5yrs
to 18yrs: Biggin Hill, United Kingdom |
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Education: 4 A levels, 10 GCSE's
Work: Library Assistant
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| 18yrs
to 22yrs: Bristol (UK) and 1 year in Grenoble (France) |
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Education: Physics with French
degree (BSc, 2:1) at Bristol University
Work/experience: Jobs include student
representative, deejay, radio presenter, summer camp assistant group leader
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| 22yrs to 23yrs: Grenoble
(France) |
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Education>: Studying various
international and e-business subjects at the Grenoble
Business School in my spare time.
Work/Experience: E-business program assistant, Groupe
ESC Grenoble:
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improvement of the client relationships (both the professors and students) with
the school
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programming/designing/updating of the school e-business intranet
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general tasks associated with the IBM Chair of E-Commerce
(translations, reports, conference help)
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23yrs to present:
Travelling (Europe, USA)
Education:
Expanded my knowledge of the western world, including my empathy and
enjoyed talking to a wide range of people to learn their perspective
on the world (my travel in the US occurred soon after the attacks).
Work/Experience (temporary): Customer Service
Representative, DJ
To build up money before and during
travel I worked at a call centre and also as a DJ in a night club in
the French Alps.
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Curious about my travels? Or perhaps you would like
to find out more about my job as a radio presenter and deejay... Use the
link below to find out more... |
Intangible skills:
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Team worker/leader |
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Methodical |
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High cultural empathy |
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People management skills |
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Quick to learn (new software/ideas) and adapt (to new
situations/evolutions) |
Tangible skills: Proficient in:
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Lotus Notes and Domino Designer |
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Office 2000 (Word, Excel, FrontPage, PowerPoint) |
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French (culture and language) |
| Sailing! (Certified Yachtmaster) |
Are you a team worker, a motivator? Use the link
below to find out...
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THE IDEA
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THE BASIS
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WHERE'S THE MONEY?
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The help desk/ call centre
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I view a help desk as a frontline to the company. It
has a high contact with the client on many respects and should represent
what the company is. If you're selling cars smooth, reliable cars
that get the job done, your help desk should be the same. But, the
help desk can be more. (see right)
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A small hypothesis: a car is a car (compare the cars in the
family saloon category for example). So where's the added value
gone? Into the services. A help desk is an important service
and provides huge added value. It is also one of your main customer
links but also can be a sales centre. Most customers phone, or email, with
a query or problem about a product. The help desk can solve this
query or resolve the problem, but why not sell the product needed there
and then? Or why not help the customer select an upgrade?
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E-Business certification program
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Universities provide e-business courses but do not
have access to current trends and the companies provide certificates that
are based too much on the technical abilities of their products.
This certificate would be different by supplying to universities a course
that would ultimately certify that the students have the mental ability to
work in the new economy but are fully versed in current technical trends.
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Plenty of Universities are keen to jump on the band wagon,
they need a company that can provide them with real-life examples and
constantly evolving managerial styles/skills. What if you were the
company to provide such a course? You could teach the students how
to think in this fast paced world but provide a self-renewing course on
tools and management developments (trying to of course keep out
bias). Students would finish with an MBA from a reputable school,
but also a certificate of e-business competence from a reputable
company. The interest is you will have access to the best managers
of tomorrow before anyone else, and probably be paid for it.
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Click below to find out more about what value I can
bring to your company...
For CRM related issues:
For general inspiration:
And also CRM articles, CRM tools and meta-search engines...
To relax I either head to the mountains or a large
expanse of water. If I can't get out I settle down to a djing
session. Click below to find out what can be done in the French
Alps and what being a DJ means. |
Ocean blue or snow white, depending on the season.
MORE?
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Révision : 27 February 2002
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